Business Process Outsourcing quite a new term for many of us but before anyone tell about this, we must make it sure what the business process actually is?

A business process is a collection of related structural activities that produce a specific outcome for a particular customer. This could be a part of a large business empire or could include other business processes also.


Now what is business process outsourcing ?

It is to give a third party that can take advantage of economies of scale by doing the same work for many companies- responsibility of completing a process that would otherwise be an internal system or service.

BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace. BPO is often divided into two categories: